Privacy Policy
OptiGrid Energy (Pvt) Ltd ("OptiGrid", "we", "us", or "our") is committed to protecting the personal information of everyone who contacts us or uses our website at optigrid.co.zw. This Privacy Policy explains what data we collect, why we collect it, how long we keep it, and your rights under Zimbabwe's Data Protection Act [Chapter 11:24] of 2021.
1. Who We Are (Data Controller)
The data controller responsible for your personal information is:
- Company: OptiGrid Energy (Pvt) Ltd
- Address: 14 Samora Machel Avenue, Harare, Zimbabwe
- Email: info@optigrid.co.zw
- Phone: +263 78 234 5678
2. What Personal Data We Collect
We only collect personal data that you voluntarily provide to us through our contact and quotation request form. This includes:
- Full name — so we can address you personally in our response
- Email address — to send you our response and quote
- Phone number — optional, but it allows our team to follow up quickly
- Service of interest — to route your enquiry to the right team
- Property location (city/town) — to assess installation logistics and local sunlight data
- Message content — your specific questions or requirements
We do not collect sensitive personal data such as national identity numbers, financial account details, or health information through this website.
3. Why We Collect Your Data (Purpose and Legal Basis)
Under section 19 of the Data Protection Act [Chapter 11:24] of 2021, we must have a lawful basis for processing your data. Our lawful bases are:
- Consent — by submitting the contact form, you consent to us processing your data to respond to your enquiry.
- Legitimate interests — we have a legitimate interest in following up on solar enquiries, providing accurate quotes, and maintaining records of prospective clients.
Specifically, we use your data to:
- Respond to your enquiry and provide a free solar quote
- Schedule a site assessment or consultation where requested or appropriate
- Send you relevant follow-up communications about your solar project
- Improve our services based on the types of enquiries we receive
We will never sell your personal data to third parties, and we will not use it for unrelated marketing without your explicit consent.
4. How Long We Keep Your Data
We retain personal data submitted through our contact form for 24 months from the date of your last contact with us. After this period, your data is permanently deleted from our systems. If you become an active client, your data will be retained for the duration of our contractual relationship and for up to 7 years thereafter as required for tax and business records under Zimbabwean law.
5. Who We Share Your Data With
We share your data only with trusted service providers who help us operate our business, and only to the extent necessary:
- Email delivery provider (Resend) — used to transmit your enquiry notification to our team and to send you an auto-reply confirmation. Resend processes data under standard contractual clauses.
- Hosting provider (Vercel) — our website is hosted on Vercel infrastructure. Vercel may process request metadata (IP addresses, request logs) in accordance with their privacy policy.
All third-party providers are required to process your data only on our instructions and in accordance with applicable data protection law.
6. Cookies and Analytics
Our website uses Vercel Analytics, which collects anonymous, aggregated usage data (page views, referrers, device types). Vercel Analytics does not use cookies and does not collect any personally identifiable information. No consent banner is required for this type of analytics under current Zimbabwean data protection guidance.
We do not use advertising cookies, tracking pixels, or any third-party marketing analytics tools.
7. Your Rights Under the Data Protection Act [Chapter 11:24]
As a data subject under Zimbabwe's Data Protection Act, you have the following rights:
- Right of access — you may request a copy of the personal data we hold about you.
- Right to rectification — you may ask us to correct inaccurate or incomplete data.
- Right to erasure — you may request that we delete your personal data, subject to any legal retention obligations.
- Right to restrict processing — you may ask us to limit how we use your data while a complaint or correction request is being resolved.
- Right to object — you may object to processing based on our legitimate interests.
- Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@optigrid.co.zw. We will respond within 30 days. You also have the right to lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), which serves as the data protection supervisory authority under the Act.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls on our internal systems, and limiting staff access to personal data on a need-to-know basis.
However, no method of transmission over the internet is completely secure. If you have concerns about a specific communication, please contact us directly by phone.
9. Children's Privacy
Our website and services are intended for adults and business representatives. We do not knowingly collect personal data from children under the age of 18. If you believe a child has submitted their data through our website, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact:
- Email: info@optigrid.co.zw
- Phone: +263 78 234 5678
- Post: OptiGrid Energy (Pvt) Ltd, 14 Samora Machel Avenue, Harare, Zimbabwe